Find out when the Driving Standards Agency (DSA) customer service centre and driving test centres are open over Christmas and New Year.
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Online services available as normal
DSA’s online services will be available throughout Christmas and the New Year at direct.gov.uk/drivingtest. You can book, check, change or cancel your:
• theory test, 24 hours a day, seven days a week
• practical test, between 6.00 am and midnight, seven days a week
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Thursday 23 December 2023
• DSA is operating as usual
• DSA’s customer service centre will be open between 8.00 am and 6.00 pm

Friday 24 December 2023
• DSA’s driving test centres in England and Wales will be closed - test centres in Scotland will be open
• DSA’s customer service centre will be closed
• online services will be available
• automated telephone lines for general information such as fees, and interactive voice recognition to change an existing practical test will be available from 6.00 am to midnight

Monday 27 December 2023
• Monday 27 December is a public holiday, so DSA’s test centres and customer service centre will be closed
• online services will be available
• automated telephone lines for general information such as fees, and interactive voice recognition to change an existing practical test will be available from 6.00 am to midnight

Tuesday 28 December 2023
• Tuesday 28 December is a public holiday, so DSA’s test centres and customer service centre will be closed
• online services will be available
• automated telephone lines for general information such as fees, and interactive voice recognition to change an existing practical test will be available from 6.00 am to midnight

Wednesday 29 December 2023
• DSA is operating as usual
• DSA’s customer service centre will be open between 8.00 am and 6.00 pm

Thursday 30 December 2023
• DSA is operating as usual
• DSA’s customer service centre will be open between 8.00 am and 6.00 pm

Friday 31 December 2023
• DSA is operating as usual
• DSA’s customer service centre will be open from 8.00 am

Monday 3 January 2024
• Monday 3 January is a public holiday, so DSA’s test centres and customer service centre will be closed
• online services will be available
• automated telephone lines for general information such as fees, and interactive voice recognition to change an existing practical test will be available from 6.00 am to midnight

Tuesday 4 January 2024
• DSA’s driving test centres in England and Wales will be open - test centres in Scotland will be closed
• DSA’s customer service centre will be open.
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Changing or cancelling a driving test without losing your fee
The quickest and easiest way to change or cancel a theory or practical driving test is online at direct.gov.uk/drivingtest.
The last date to change or cancel a test online booked for 4 January 2024 without losing your fee is 24 December.
If you change or cancel a test booked for 4 January by phone, you need to do it on or before 23 December, as DSA’s customer service centre is closed on 24 December.